Personalized Photo Wallet Card For Family

Q: How can I avail of the BILZZ50 discount code?
A: To avail of the BILZZ50 discount code, simply ensure that your order subtotal is Rs.599 or more. Once you've added qualifying items to your cart, proceed to checkout. During the checkout process, you'll find a field where you can enter the discount code. Input the code "BILZZ50" and click apply. The discount will be applied to your order subtotal automatically.

Q: Is there a minimum purchase requirement to use the BILZZ50 discount code?
A: Yes, the BILZZ50 discount code is applicable on orders with a subtotal of $599 or more. Please ensure that your order meets this minimum requirement in order to apply the discount.

Q: I forgot to apply the BILZZ50 discount code during checkout. Can it be applied retroactively?
A: Unfortunately, discount codes cannot be applied retroactively to orders that have already been placed. We advise reviewing your order carefully before completing the checkout process to ensure that all discounts have been applied successfully. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance.

We hope this message finds you well. We would like to bring to your attention an important update regarding our payment policy for Cash on Delivery (COD) orders. A convenience fee of Rs.50 will be applied to all orders placed using the Cash on Delivery payment option. This fee is mandatory and will be charged in addition to the total order amount.

We understand that this change may come as an adjustment, and we want to assure you that it has been implemented to streamline our operations and ensure the continued smooth processing of COD orders & to cover the return charges if any. The convenience fee helps cover the additional costs associated with handling cash transactions and enables us to maintain the high level of service that you expect from us.

Please note the following key points:

1. Mandatory Fee: The Rs.50 convenience fee is mandatory for all Cash on Delivery orders and will be added to your total order amount.
2. Transparent Pricing: We believe in transparency and want to ensure that you are fully informed about any additional charges associated with your order.
3. Customized Products: Cash on Delivery (COD) is available for all products, except personalized ones, which require advance payment since they are custom-made and non-returnable (Returns applies only in case of wrong product/design delivered). For standard products, COD is available, but personalized orders must be confirmed with online payment since they are custom-made exclusively for you! Rest assured!
4. Order Processing: Rest assured that your order will continue to be processed promptly and efficiently, with our team working diligently to ensure timely delivery.
5. Customer Support: If you have any questions or concerns regarding the convenience fee or any other aspect of your order, our customer support team is here to assist you.

We appreciate your understanding and cooperation as we implement this necessary change. Your satisfaction remains our top priority, and we are committed to providing you with a seamless shopping experience.

For more information - https://bilzz.in/policies/shipping-policy

Proper care can help maintain the appearance of your oxidized imitation jewelry for long lasting:

• Storage: Store your jewelry in a cool, dry place away from sunlight to prevent tarnishing. Use separate compartments or pouches to avoid scratching.
• Moisture and Chemicals: Keep the jewelry dry and avoid exposure to moisture, as well as harsh chemicals like perfume and cosmetics, which can accelerate tarnishing and affect the oxidized finish.
• Cleaning: Gently clean your oxidized jewelry using a soft, dry cloth to remove dirt and oils. Avoid using harsh cleaners or abrasive materials that could damage the oxidized surface.
• Avoid Exposure: Keep jewelry away from harsh chemicals, such as chlorine, perfume, hairspray, and cosmetics, as they can tarnish or damage metals and gemstones.
• Handling: Be cautious when handling the jewelry to prevent scratches or abrasions, which may affect the oxidized finish. Avoid wearing it while wimming, bathing, or exercising.

With Love,

Embrace our jewelry care guide, curated to ensure your cherished jewels remain radiant for a long lasting. From storage to maintenance, our expert tips are designed to preserve the allure of your treasured pieces. Trust in our guidance because we care about safeguarding the beauty and longevity of your beloved jewelry

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bilzz.in 

Kindly note that in the event of requesting a refund, we kindly request you to ensure you have the video of the product unboxing and an invoice photo as proof. Please be informed that we are unable to process refund requests without video unboxing proof. Your understanding in this matter is greatly appreciated.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bilzz.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping:

• Customers are responsible for return shipping expenses.
• Return address will be provided upon acceptance of the return.
• Contact support for return assistance or if the return has been picked up by the delivery aggregator agent.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

https://bilzz.in/policies/refund-policy

If more than 14 business days have passed since we’ve approved your return, please contact us at hello@bilzz.in